Privacy Policy
Effective Date: 1 March 2026
1. Introduction
Moon To Mars Properties L.L.C (“we”, “our”, or “us”) is a Dubai-based real estate brokerage licensed under the Real Estate Regulatory Agency (RERA). We are committed to protecting the privacy and personal data of our clients, website visitors, and all individuals who interact with our services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully.
2. Information We Collect
We may collect the following categories of personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Property Enquiry Data: Information you provide about property requirements, budget, and preferences.
- Financial Information: General financial information shared during mortgage advisory (not sensitive banking data).
- Technical Data: IP address, browser type, device information, and cookies when you use our website.
- Communication Records: Emails, WhatsApp messages, and call records related to your enquiries.
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to property enquiries and provide real estate services
- To match you with suitable properties, communities, or investment opportunities
- To facilitate mortgage advice, valuation, or property management services
- To send relevant market updates and property alerts (with your consent)
- To comply with RERA regulations and UAE legal obligations
- To improve our website and service offerings
4. Data Sharing
We do not sell your personal data. We may share your information with:
- Property developers when facilitating off-plan purchases on your behalf
- Mortgage advisors and banks when arranging financing
- Dubai Land Department (DLD) as required for property registration
- Service providers (CRM, email platforms) under data processing agreements
- Regulatory authorities as required by UAE law
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with UAE legal obligations. Enquiry data is typically retained for 3 years. Transaction-related data may be retained for up to 7 years as required by UAE commercial law.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant UAE authority
To exercise these rights, contact us at: [Insert Privacy Email]
7. Cookies
Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can control cookie settings via your browser preferences.
8. Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, or loss. However, no internet transmission is 100% secure.
9. Contact Us
For any privacy-related questions or requests, please contact:
10. Updates to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website constitutes acceptance of the updated policy.